Frequent questions
Does the hotel have a spa or treatment rooms?
Yes, the Hotel Casa Lucia has a complete Spa, three treatment rooms, dry sauna, relaxation area and water area with heated pool.
Does the hotel have parking?
The hotel has valet parking service.
Does the hotel have laundry service?
Yes, the hotel has laundry service.
Does the hotel offer shuttle service?
Yes, the hotel offers shuttle service. Our Guest service will be able to advise you with different transfer alternatives.
Are there any upgrade possibilities for my room?
Contact our reservations department at reservations@hotelcasalucia.com. Our team will inform you about the available accommodation alternatives.
Can I add an extra bed?
A third person can be accommodated at an additional cost in the Junior Suite category and above.
Does the hotel have a fitness center and what are its opening hours?
Yes, Hotel Casa Lucia has a modern gym equipped with state-of-the-art machines. The hours are from 7am to 10pm.
What treatments do you offer in your Wellness Area/Spa?
We offer facial and body treatments attended by our team of professional estheticians.
Does the hotel allow pets?
Yes, the hotel allows pets up to 5 kilos.
Is smoking allowed in the installations and rooms?
All our facilities and rooms are smoke-free. Smoking is only allowed outside our Cantina Restaurant.
What methods of payment do you accept at the hotel?
We accept credit and debit cards Visa, Master, Amex, bank transfer and cash.
Quais são os horários de check-in e check-out?
Check in is at 2pm. Check out is a 12noon.
What is the nearest airport / How long is it from the airport to the hotel?
Ministro Pistarini International Airport, Ezeiza is 45 minutes, 36 km/22 miles away. And Aeroparque Jorge Newbery Airport is 7 km (4.3 miles) and 20 minutes away.
I would like to have lunch or dinner at the restaurant, but I am not staying at the hotel, can I reserve a table?
Yes, you can reserve a table without staying at the hotel, but prior reservation is recommended.
What is the best place to have a cocktail?
At Hotel Casa Lucia you can enjoy the best drinks, tapas and music at Le Bacan Club.
Does the hotel have a meeting room?
We have rooms for private meetings, with natural light to organize your business meeting or a special celebration.
I will be staying at the hotel and I will need to organize my transfers, tours, excursions and book other leisure activities, can you help me?
Of course you can. The Guest service team will be able to guide you with all the activities and visits that take place in the city.
I would like to make a gift What kind of packages or gift options can be offered?
Our personalized vouchers allow you to surprise your loved ones with unique experiences at Hotel Casa Lucía. From dream stays in our elegant suites to unforgettable dinners and wellness treatments. Check it here.
Do you have a concierge service and what kind of service can we request?
Yes, our Guest experience assistant or our receptionists on duty will gladly help you with any service you may request. Transfers, tourist and gastronomic recommendations, special attention management and reservations are just some of the services you can ask us for.
